Modern healthcare is a land of contrasts. Within the past five years, innovations in the treatment and management of disease have multiplied at a speed never before attained by the medical field. But the technology used in many healthcare facilities for healthcare management is not up to the challenge. A well-designed software system is vital for those healthcare providers who wish to keep up with such complexity. With the right infrastructure in place, an organization can manage all the different aspects in their purview with equal facility. Here’s 4 areas of healthcare management that benefit from having an up-to-date software system.
1. Regulatory compliance
It seems that every year brings with it more regulations imposed upon the healthcare industry. Following these regulations is mandatory, with severe penalties possible in the event that non-compliance, no matter how unintentional, is detected.
Currently, the biggest regulatory factors to consider are those to do with the Health Insurance Portability and Accountability Act (HIPAA) and the Affordable Care Act (ACA). HIPAA in particular mandates the secure storage of patient information; this is an area that can be quite impacted by the type of software system used.
Regulatory compliance software is a good way to ensure that a medical business is adhering to the letter of the law, with functions ranging from document control, auditing, training scheduling, and even records of transgressions and corrective measures.
2. Patient medical records
From regulatory compliance, it’s a short step to the subject of the management of patient records in general. A corollary to meeting compliance standards is the need to maintain accurate patient records and quickly recall them when needed.
Software that can manage patient records will help an organization to easily create and update patient records. Additionally, since in many cases a number of providers will need to provide care, it’s important that patient records be transferable in a secure manner to whomever has need of them.
3. Workforce management
Even with the assistance of technology, it can be a challenge to manage all the personnel that operate within a healthcare facility, especially when it comes to all the factors one needs to consider in the case of physicians. No one wants to have patients waiting impatiently for long periods of time in emergency or examination rooms due to understaffing.
The right software system will help those involved in scheduling to efficiently place workers in just the right manner as to promote excellent service for the community served by the facility. Achieving this delicate balance is the essence of promoting a professional image.
4. Physician engagement
A common complaint with patients is the lack of physician engagement. Those who come to a facility for care want to feel valued and respected. However, physicians are simultaneously treating more patients than ever, and without software assistance it may prove to be a Sisyphean task to keep straight all the various details of these patients’ care.
That’s where technology can really come in handy. When a physician has the ability to associate notes with patient records, he or she will be able to write down key details gleaned from previous meetings and easily refresh him- or herself in anticipation of the next appointment, thereby increasing the odds of making a personal connection with the patient. This is essential to encouraging repeat patients and make more likely the incidence of gaining new patients from existing patient referrals.
As we’ve shown, well-planned software systems can ease the performance of modern healthcare, no matter what the size or subspecialty of the facility. Contact us today for a free consultation on what the latest technology can do to help you solve the problems your healthcare facility faces.